Returns & exchanges
Change-of-mind returns can be requested within 14 calendar days of receiving your order, subject to a 10% restocking fee (capped at $20 incl. GST). Approved refunds are processed within 7 business days. Faulty, damaged, wrongly sent or not-as-described items are handled separately under the Australian Consumer Law, with no restocking fee. Contact us first at vantrekworkwear@gmail.com for a return authorisation before sending anything back.
Change of mind
You can request a change-of-mind return within 14 calendar days of receiving your order. We accept both refund requests and exchanges (for a different size or colour, subject to stock). Items must be unworn, unwashed, unmodified, free of odour or stains, with tags attached and in their original packaging.
Who pays what
- You pay the return freight for a change-of-mind return.
- Your original delivery charge is not refunded.
- A refund (not an exchange) has a handling/restocking fee of 10% of the returned item's value, capped at $20 per return.
- A straight exchange has no restocking fee, but you cover the cost of sending the item back and of us sending the replacement.
Before you send anything back
Contact us at vantrekworkwear@gmail.com first to get a return authorisation/reference. Please don't send an item back before you've received that — we won't be able to process it. Once we've received and checked your return, refunds are processed within 7 business days. The return address will be provided after your return request has been approved.
Custom and decorated items
Because custom uniforms, embroidery, printing and other decoration are made to your specification, change-of-mind returns don't apply to them. Your rights below for faulty or not-as-described goods are unaffected either way.
Faulty, damaged or wrong items — your consumer law rights
If an item is faulty, damaged in transit, sent to you in error, or doesn't match what you ordered, that's assessed separately under the Australian Consumer Law — not the change-of-mind process above. In that case: no restocking fee applies, we cover reasonable return shipping, and the remedy (repair, replacement or refund) depends on the nature of the problem. For a major failure, you're entitled to choose a refund or replacement — we won't limit you to an exchange only. This 14-day change-of-mind window never limits your legal rights for goods that are faulty, not as described, or don't do what they're meant to do; those consumer guarantees apply regardless of how much time has passed. This page is a plain description of our process, not legal advice — see the ACCC's consumer rights guidance for the full legal position.